I recently stayed at Walmer Cottage in Deal, Kent and I wrote this post about it. If you don’t want to click on the link – in summary it was just not clean. Not filthy, filthy, but certainly not clean enough to be offered out to rent to the public.
I’ve been trying to get in touch with the owner to discuss a refund for half the week – I’m not asking for all of my money returned, but as I felt I couldn’t stay longer than a couple of nights I want the unused portion of the week refunded. As you might have expected her customer service skills are as good as her attention to detail on the cleanliness of the place.
Based on that, I therefore think that it’s fair that I should warn as many people as possible about this. Please do repost, retweet, mention in Facebook etc. I’d quite like it if we can make sure that people searching for accommodation online find these posts before the cottage’s own website.
She also runs (or works) here – http://www.keatfarm.co.uk/parks/hawthorn-farm-holiday-park/ – so I’m not sure I’d trust that either.
If you’re looking for a place to stay on the south coast (near Dover), whatever you do, don’t stay at Walmer Cottage. I had the misfortune to stay there recently and it was (unfortunately) not a pleasant experience.
Let’s start with the name – it’s not a cottage. It’s actually a rather poky two-bed terraced house. Although to be fair to them, all the other houses in the row of poky terraced houses called themselves cottages too.
The main complaint I had though was with the overall state and cleanliness of the place – or more to the point the lack of cleanliness. Just about every surface downstairs had that sticky, tacky feel to it; while the upstairs smelt dusty and musty. It wouldn’t be fair to say that the place was filthy, but it would be fair to say that it needed a good clean throughout.
As I’ve described it to people – it was the kind of place that if you had a friend that lived there, you’d always sit on the edge of the sofa and never stay long enough for a cup of tea, just in case.
It certainly wasn’t a welcoming and relaxing venue for a week’s break, which is what I’d booked it for.
Just in case you hadn’t caught what I was saying – DO NOT STAY AT WALMER COTTAGE, DEAL.