Dear EasyJet

This isn’t going to be some rant about the planes or the flights or the punctuality. I’m actually generally positive about EasyJet when it comes to these things. Yes the seats are cramped, but you’re only in them for a couple of hours and the crew on EasyJet flights appear to genuinely enjoy their job, which makes for a pleasant flight (unlike an Irish based low-cost airline – where the atmosphere on board is generally terrible).

No, this is actually in response to me leaving my iPad on the plane as I flew out to Barcelona last week.

I took it on board to do some work (which I did), but then put it into the seat pocket in front once I’d finished. As the plane landed I remember to collect the free newspaper, but left the iPad behind.

Oops!

The social media team was great

I realised I’d forgotten it once I got into the cab to leave the airport. So as soon as I arrived at the show I tweeted the @easyJet team:

Tweet to @easyJet

Tweet to @easyJet

I’m sure they get hundreds of tweets (many of them not very complimentary), but they responded extremely quickly – told me what to do next, gave me a number to call – which I called and they had already found the iPad.

Because of their quick, friendly and efficient response my mind was put at ease and I decided to collect the iPad as I flew out again.

The crew at the airport need some work

So I arrived in good time to check in for my flight home so I could pick up the forgotten iPad. As I dropped my bag off I asked where Lost & Found was and was told – just in the next door building, a two minute walk away. As I was given no further instructions I assumed that it must be easy to find and so I set off with a spring in my step.

However when I got to the next door building (Terminal 2B) it was nowhere to be found. I walked up and down and up and down. Finally I asked at the information desk and they said that Lost & Found was in Terminal 1 – which was across the other side of the airport, at least a ten minute shuttle bus ride away.

Disgruntled I went back to the check-in desk to explain my annoyance and see what could be done.

– “No, it’s definitely in Terminal 2B.”
– “But I’ve just been told by the airport information staff that it is in Terminal 1.”
– “No, the EasyJet Lost and Found is in 2B, you just have to ask the security guard to let you through the Arrivals door and there it is.”

Now you bloody tell me!

A quick sprint back to Terminal 2B – asking the security guard – going through the side door into the Arrivals / baggage carousel area – finding the office – signing the forms – and finally I was reunited with my iPad. All I had to do then was sprint back again to Terminal 2C and run through the security gates without looking like a mad terrorist to get to my plane before it took off in the next 10 minutes.

Fortunately I did and me and my iPad made it back to the UK!

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